FAQ
Welcome to our FAQ section! Here you'll find answers to common questions about "Down Checker" and how our service works.
1. What is "Down Checker"?
- Down Checker is a free online tool that allows you to quickly determine if a website is currently accessible (up) or experiencing issues (down). You simply enter a website URL, and our tool attempts to connect to it and report its status.
2. How does "Down Checker" work?
- When you enter a URL and click "Check," our system sends a request to that website's server. We then analyze the response (or lack thereof) to determine if the website is responding normally (up) or if there's a problem preventing access (down).
3. Is the service truly accurate?
- While we strive for high accuracy, the results reflect the website's status at the exact moment of your check from our server's location. Temporary network issues, server overload, firewalls, or specific geographic restrictions might influence the reported status. It's a snapshot, not a continuous monitoring service.
4. What does "Up" mean?
- "Up" means that our system was able to successfully connect to the website's server and receive a valid response, indicating that the website is likely accessible to most users.
5. What does "Down" mean?
- "Down" means our system was unable to connect to the website or received an error response, suggesting that the website might be inaccessible, experiencing server issues, or has been taken offline.
6. My website shows "Down" but I can access it. Why?
This can happen for several reasons:
- Geographic Location: Our check might be performed from a server location different from yours. Some websites might have regional access issues or block certain IPs.
- Temporary Glitch: The website might have been temporarily down just for a moment during our check, but recovered quickly.
- Firewall/DNS Issues: Your local network or DNS settings might be different from our servers, affecting how you connect compared to us.
- User-Specific Blocks: Your IP address might be specifically blocked by the website.
7. My website shows "Up" but I can't access it. Why?
Similar to the above, this could be due to:
- Local Network Issues: Your internet connection, router, or computer might be experiencing problems.
- Browser/Cache Issues: Try clearing your browser's cache and cookies, or try accessing the site from a different browser.
- DNS Issues: Your local DNS server might have outdated information for the website.
- Website-Specific Problems: The website might be loading for our server but experiencing partial failures (e.g., images not loading, specific features broken) that aren't detected by a basic uptime check.
8. Do you store the website URLs I check?
- No, we do not permanently store the specific website URLs you enter in a way that links them to your personal identity. We process them to perform the check and use aggregated, anonymized data for analytical purposes to improve our service (e.g., understanding popular websites checked, overall check volume), but not to track your individual checks.
9. Is there a limit to how many times I can check a website?
- For fair use and to prevent abuse, we may implement reasonable rate limits on the number of checks you can perform within a certain timeframe. These limits are typically high enough for regular individual use.
10. Do you offer continuous website monitoring?
- No, "Down Checker" is designed as an on-demand tool to check a website's status at a specific moment. We do not offer continuous website monitoring services.
11. Is "Down Checker" free to use?
- Yes, our basic "Down Checker" service is completely free to use.